Customer Support

Return Policy

 

For over 20 years, Avéne has created every product with unmatched care and passion. Should you choose to return a product in unopened and sellable condition, we will happily refund the original credit card if returned to Customer Service within 60 days. Unfortunately, we cannot honor returns received more than 60 days from the order shipment date.

Only applicable for purchases made directly on aveneusa.com. All returns must include original receipt. There are no cash refunds. All sale items are final sale – no exchanges or refunds.

Click here to initiate a return.

STACI Distribution Center 1
Pierre Fabre Returns
100 Industrial Drive, Unit 100
Jersey City - NJ 07305

 

If your product(s) received were damaged or incorrect, please contact our customer service team by clicking here or calling 1-844-41-AVENE (1-844-412-8363) between 9 am and 5 pm ET Monday through Friday. They’ll be more than happy to assist you.

 

If the item(s) were received damaged or incorrect from your original order, we will provide a prepaid label for returns. For all other situations, you will be responsible for return shipping costs.

We process refunds within 14 days of receipt of the return shipment.