Customer Support

Shipping

 
 
 
 
 
 
 

We have put safeguards into place to protect our distribution center employees. As a result, delivery times are longer than normal.

We offer FREE Standard Ground Shipping on all orders $45 and over (cart must total $45 after discounts applied, exclusive of taxes and shipping fees). Avène ships within the 48 contiguous U.S. states plus Alaska and Hawaii. We do not ship outside the U.S. at this point in time.

Rates are based on merchandise total before tax

Shipping Rates

Over

To

Standard Ground

2nd Day

Next Day

$0

$44.99

$6

$15

$25

$45

$99.99

FREE

$20

$35

$100

$299.99

FREE

$30

$45

$300 and above

FREE

$40

$55

Orders received on Monday through Friday by 12 pm ET are shipped the same day. All other orders will be shipped the next business day.

Avène orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Below are the shipping options available. Please select the option that best suits your delivery needs during checkout.

Most orders shipped via Standard Ground are processed and shipped within 1 – 2 business days, depending on product availability.

2nd Day orders placed by 12 pm ET will be processed and shipped same day, depending on product availability. 2nd Day orders placed after 12 pm ET will be processed and shipped the next business day.

Overnight orders placed by 12 pm ET will be processed and shipped the same day, depending on product availability. Overnight orders placed after 12 pm ET will be processed and shipped the next business day.

Packages do not ship from our distribution centers on the following holidays:

Certain items considered hazardous materials include aerosols and alcohol-based products (e.g. pressurized spray cans, hairspray, fragrances etc) are restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport – due to air transport restrictions and regulations.

If an order contains one of the following products, the entire shipment will need to ship via standard ground. Additionally, these products cannot be shipped at all to Alaska and Hawaii.

At this time we do not ship to P.O boxes or APO/FPO/DPO Military addresses.

 

If you have questions concerning the shipment of your order please Contact Us or call 1-844-41-AVENE (1-844-412-8363).

We’re sorry, products can only be billed or shipped to destinations within the United States. We apologize for any inconvenience.

All of our orders are shipped via UPS. When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The e-mail will contain shipment details and your UPS tracking number.

For more information or questions, please Contact Us or call 1-844-41-AVENE (1-844-412-8363).