Return Policy

Avéne Return Policy

For over 20 years, Avéne has created every product with unmatched care and passion. Should you choose to return a product in unopened and sellable condition, we will happily refund the original credit card if returned to Customer Service within 30 days. Unfortunately, we cannot honor returns received more than 30 days from the order shipment date.

Only applicable for purchases made directly on aveneusa.com. All returns must include original receipt. There are no cash refunds. All sale items are final sale – no exchanges or refunds.

Pierre Fabre Dermo-Cosmetique
Avéne Returns Department
8 Campus Drive
Parsippany, NJ 07054

Damaged Items

If your product(s) received were damaged or incorrect, please contact our customer service team by clicking here or calling 1-844-41-AVENE (1-844-412-8363) between 9 am and 5 pm ET Monday through Friday. They’ll be more than happy to assist you.

What Items Can Be Returned?

All items except the following:

Will I need to Pay Return Shipping?

If the item(s) were received damaged or incorrect from your original order, we will provide a prepaid label for returns. For all other situations, you will be responsible for return shipping costs.

How Soon Will My Credit Card be Credited for the Return?

We process refunds within 14 days of receipt of the return shipment.