You may check the status of your order by visiting the Order Status Page. This is the quickest way to get the most current information regarding your aveneusa.com Orders.
Click on the respective Order Number on the Order Status page to view the Order Details, including Billing and Shipping information.
Upon shipment, your tracking number will also be displayed. To track you order, click the tracking number on Order Status page to view the delivery status of your order. Please keep in mind that some carriers take 24 – 48 hours to update tracking information after the order is shipped.
If you do not have an Avéne Online account, you can check the status of your order by entering your email and order number here.
Most orders ship via UPS Mail Innovations and are shipped within 1 – 2 business days depending on product availability.
*UPS Mail Innovations works with the U.S. Postal Service, providing the pick-up, processing and interim transportation of mail. Then, final delivery of your package is made by the U.S. Postal Service.
Most standard orders are delivered within 3-5 business days from the order’s ship date.
We don’t currently ship to P.O. Boxes or APO/FPO/DPO boxes.
Please note that delivery to some locations in Alaska and Hawaii may take up to 14 business days.
To allow our staff to spend the holidays with their families, our Online Customer Service and Distribution Centers will be closed during the following holidays. As a result, no orders will be shipped on these dates:
New Year’s Day
Memorial Day
4th of July
Labor Day
Thanksgiving
Friday after Thanksgiving
Christmas Eve
Christmas Day
Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays).
Currently, Avéne only accepts orders being shipped to destinations within the continental U.S., Alaska, and Hawaii.
You will be notified via email if orders are cancelled. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact aveneusa.com Customer Service via our Contact Us form or call 1-866-41-AVENE (1-866-412-8363).
If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current and valid.
After validating the information you've entered and an error message is received during your second attempt, please contact aveneusa.com Customer Service via our Contact Us form or call 1-866-41-AVENE (1-866-412-8363).
Klorane
Rene Furterer
