Avène Shipping Information
We offer FREE Standard Ground Shipping on all orders $45 and over (excluding taxes). Avène ships within the 48 contiguous U.S. states plus Alaska and Hawaii. We do not ship outside the U.S. at this point in time.
Shipping & Handling Rates
Rates are based on merchandise total before tax
Orders received on Monday through Friday by 1 pm ET are shipped the same day. All other orders will be shipped the next business day.
Avène orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Below are the shipping options available. Please select the option that best suits your delivery needs during checkout.
Most orders shipped via Standard Ground are processed and shipped within 1 – 2 business days, depending on product availability.
2nd Day Service
2nd Day orders placed by 1 pm ET will be processed and shipped same day, depending on product availability. 2nd Day orders placed after 1 pm ET will be processed and shipped the next business day.
Overnight orders placed by 1 pm ET will be processed and shipped the same day, depending on product availability. Overnight orders placed after 1 pm ET will be processed and shipped the next business day.
Business Days & Holidays
Packages do not ship from our distribution centers on the following holidays:
Certain items considered hazardous materials include aerosols and alcohol-based products (e.g. pressurized spray cans, hairspray, fragrances etc) are restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport – due to air transport restrictions and regulations.
If an order contains one of the following products, the entire shipment will need to ship via standard ground. Additionally, these products cannot be shipped at all to Alaska and Hawaii.
P.O. Box and APO/FPO/DPO Military Addresses
At this time we do not ship to P.O boxes or APO/FPO/DPO Military addresses.
Alaska, Hawaii, U.S. Territories
If you have questions concerning the shipment of your order please Contact Us or call 1-844-41-AVENE (1-844-412-8363).
We’re sorry, products can only be billed or shipped to destinations within the United States. We apologize for any inconvenience.
All of our orders are shipped via FedEx. When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The e-mail will contain shipment details and your FedEx tracking number.
For more information or questions, please Contact Us or call 1-844-41-AVENE (1-844-412-8363).