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FAQs

Customer Support

FAQs

Does Avène Have An Email Newsletter? How Do I Sign-Up?

Avène sends an email newsletter several times a month. Members who are signed up to receive our newsletter will receive exclusive offers, helpful advice on skincare and a first look at new product launches.

Rest assured, Avène will not share your contact information with third parties.

By Subscribing to the newsletter you will:

 

To sign up: Simply sign-up via the Email Sign-Up box on the bottom of this page.

What is the Status of My Order?

You may check the status of your order by visiting the Order Status Page. This is the quickest way to get the most current information regarding your aveneusa.com Orders.

Click on the respective Order Number on the Order Status page to view the Order Details, including Billing and Shipping information.

How Do I Track My Orders

All of our order are shipped via FedEx. When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The e-mail will contain shipment details and your FedEx tracking number.

Upon shipment, your tracking number will also be displayed. To track you order, click the tracking number on Order Status page to view the delivery status of your order. Please keep in mind that some carriers take 24 – 48 hours to update tracking information after the order is shipped.

For more information or questions, please Contact Us or call 1-844-41-AVENE (1-844-412-8363).

What Is The Avène Return, Refund & Exchange Policy?

For over 20 years, Avène has created every product with unmatched care and passion. Should you choose to return a product in unopened and sellable condition, we will happily refund the original credit card if returned to Customer Service within 30 days. Returns received after 30 days, and up to 60 days after purchase, will be granted an online store credit or an exchange will be issued.

Only applicable for purchases made directly on aveneusa.com. All returns and exchanges must include original receipt. Exchanges are not eligible for promotions. There are no cash refunds. All sale items are final sale – no exchanges or refunds.

Are All Ingredients Used in your Products Safe?

All of our products are manufactured and tested under strict quality control guidelines set by the Pierre Fabre Group. All of our formulas are compliant with current European legislation and have been clinically tested by dermatologists to ensure they provide excellent results of efficacy and tolerance, even for people with hypersensitive or atopic (eczema prone) skin. All ingredients used by Pierre Fabre Dermo-Cosmétique Laboratories are on the list of ingredients authorized by the European legislation for use in cosmetic products. The Pierre Fabre Group monitors the safety of each product marketed around the world in accordance with its own strict internal pharmaceutical quality and safety standards.

I am not sure which Products I should use on my Skin, Can you Help?

Yes! Please reach out to our customer service team by clicking here or calling 1-844-41-AVENE (1-844-412-8363) between 9am and 5pm ET Monday through Friday. Our knowledgeable team of skincare professionals will help find the right product for you.

How Long Will My Product Stay Fresh Once Opened?

Each product has an icon on it (which looks like an open jar) with the number of months the product stays fresh once opened.

Discover Eau Thermale Avène

a gift from nature to sensitive skin

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